BLOG #Digital

I love Digital, DEVOPS, and automation I totally love it. But waiting 1.5 hours (again) this week for a what I consider to be a simple update of my account in a bank that is proud to be leading the digital revolution, just emphasized to me what I knew anyway – there are easy ways to kill a process even if it is a Digital (or for that matter DEVOPS) process. Automation can make a huge different but it can’t fix everything that is broken